The service management module can track spare parts, labor, transport and subcontracting cost related to service orders and features advanced service agreement and fixed price aftermarket product options.
A very comprehensive service management system covering service agreements, preventive maintenance and fixed price jobs
- The service management module allows to be in complete control of your installed equipment base
- Configuration of service items (machine park), service technicians and skill management.
- Recording of customer complaints and follow-up of reported issues and failure codes
- Planning of service technicians and recording of time sheets
- Recording of service costs and income
- A complete service agreement management system able to plan preventive maintenance visits, spare parts, and activities
- Possibility to handle fixed price interventions
- Invoicing of service orders, follow-up of service technician time sheets and utilization
- Follow-up of service item history and costing